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Accessibility 

We are committed to ensuring that all visitors, regardless of ability, can enjoy their experience here.  We strive to create an inclusive environment where everyone feels welcome and accommodated.  â€‹

Below are the measures we have implemented to enhance accessibility:

 

Physical Accessibility:

  • All the facilities onsite are fully accessible to wheelchair users, small mobility scooters and pushchairs, with ramps available where necessary. 

  • There is a marked accessible parking area opposite the Village Shop. This is on the same side of the road as the Model Village and offers a flat surface into our entrance.

  • Free parking is located in the council car park (entrance opposite the Griffin Pub). There are identified disabled parking spaces available.

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Identifying and finding us

  • Our retail shop front is painted white with the access door and frame painted in dark blue to form a sharp contrast. The entrance is framed in summer by large hanging baskets, providing further colour contrasts for those with partial sight.

  • The garden entrance is a large archway framed with Model Village in ironwork over the top.

Getting off the premises

  • The exit route from the shop is the reverse of the way in.

  • Leaving the Model Village customers with accessibility challenges can either go via the shop door that has a ramp or via the Wheelchair/Pushchair gate that leads to the front of the premises. The shop can then be accessed via the wide front door from the forecourt (as detailed earlier).

Customer Toilets

  • The Model Village Garden contains toilets for visitors to use. These include a toilet with low level WC with grab rails; low level basin with easy-to-use lever taps and hand towel dispenser.  A full-length mirror is provided.  This toilet has a sky light for additional natural light and low level safety light switch.​

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​​Communication and Information:​

  • Our team members are on hand to assist visitors with disabilities and are readily available to provide information and support.

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​​Assistive Services:​

  • Service animals are welcome throughout our premises.

 

​Sensory Considerations:

  • Quiet Hour

    • Our garden setting is outside in a large space however, that space can be busy.  To accommodate those with neurodiversity, autism or learning challenges we offer a quiet hour once a week, during holidays.   You can book online for our Wednesday Quiet Hour session that is from 9am to 10am.  Season Pass holders can email or phone to book.  Our gates open at 10am, but if you would like to stay after that time you are very welcome.

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If you have any questions or require assistance during your visit, please reach out to our team members, who are here to ensure that your experience is enjoyable and comfortable.

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Thank you for choosing Model Village Godshill as your destination.

We look forward to welcoming you!

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